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FAQ

  • General Questions
    • Does it cost me anything to play for fun?

      No, all of our online casino games are available to enjoy completely free of charge. There is never any obligation to wager real money and you can play for free for as long as you wish.

    • Can I play for real money?

      Of course! Casinos just wouldn't be the same without the chance to win big. Information on deposits and withdrawals can be found at our banking page.

    • Is there an age requirement to play?

      There is no age requirement to play the online casino games for fun, however, in order to play for real money, you must be at least 18 years of age, and the legal age of majority for your jurisdiction.

    • If I do play for real money, will my winnings be reported for taxes?

      No, all transactions are kept completely confidential. We do not report your winnings to any government agency. If your reside in a jurisdiction where your winnings are taxable, you must, at your own responsibility, keep track of those winnings and report them to the proper authorities.

    • Is online wagering legal?

      Yes, online wagering from the country we host from is perfectly legal, however, international law is very complex and we do not know the specific laws that may apply to where you live. We operate under strict compliance with all local laws and urge you to wager real money only if you are in compliance with yours.

    • Is Netcash Casino licensed?

      Yes, we are fully licensed in Curacao and operate with complete compliance of all laws pertaining to online gambling.

  • Banking and Security
    • I've decided to play for real. How do I deposit money?

      For your convenience, Netcash Casino offers the payment method iDEAL for you to initiate a transaction. iDEAL is easy and safe.

    • Are the transactions secure?

      Absolutely. Our transaction processors have been carefully chosen based on the security and reliability of their services. All of our processors utilize the latest in SSL encryption technologies to ensure the protection of your credit card and personal information at all times.

    • What currencies do you accept?

      All wagering is done in Euro's.

    • Now that I've won, how do I withdraw my money?

      When you are logged in, click the Cashier button and then click cash out. Choose your amount and click withdraw. Before you make a cash out request, please provide us with your bank account information, so we know where to send your winnings. In the Cashier area, click Bank Info and don't forget to save your settings. Please contact our support if you need assistance with withdrawing money.

    • Now that I've made a withdrawal, how long will it take for me to receive my money?

      If you decide to withdraw funds at any moment, the minimum withdrawal amount is €35. If you do a withdrawal request on a business day (monday to friday), we will strive for it to be processed that same day. There is no waiting time.

    • How do I receive my money?

      Your winnings will be sent to the bank account you provided on the Bank Info page in the Cashier area.

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